The AI operator that runs your front office
Iris is not a receptionist that takes a message. She answers every call, text and email, works out what the customer needs, books it into a day your business can actually deliver, and keeps working the things your team would otherwise forget.
What happens between the call and the booked job
Every channel, on the first ring
Phone, text, email, web chat and online booking. Iris picks up all of them at once, at any hour, which is the part a phone tree and an answering service both fail at.
Reads the request, not just the words
Iris works out what is actually wrong, whether this is an existing customer, what equipment is on file, how urgent it is and what it is worth, before anyone at your office has heard about it.
Books into the day you actually have
Iris checks what the business can genuinely absorb and offers real windows. No promising a slot that dispatch has to unwind an hour later.
The job is booked, not a message taken
Dispatch updated, customer confirmed, technician briefed, record created. The distinction between an AI receptionist and an AI operator is whether the work actually moved.
Chases what a person would forget
Unsold estimates, unanswered messages and dormant customers get worked on a schedule rather than depending on someone remembering in a busy week.
Most AI answers questions. Iris gets the work done
The category has filled up with AI receptionists. The difference that matters is whether the thing on the phone can actually change your schedule.
An AI receptionist
Answers, takes a message, sends it to someone. The work has not moved and your team still has to do all of it.
A chatbot on your website
Handles the small share of customers who happen to be on your site, and none of the phone calls that carry the revenue.
An operator inside the system
Iris sits inside the platform that runs scheduling, dispatch and invoicing, so she can actually book the job rather than promise someone will call back.
Everything a field service business runs on, in one system
Iris is not a bolt-on. She sits inside the platform that runs the work, which is why she can book a job rather than promise a callback. Scheduling, dispatch, the technician mobile app, GPS tracking, the price book, estimates, job costing, invoicing, payments and reporting are all one system with her inside it.
About Iris
Do customers know they are talking to AI?
Iris is not built to deceive anyone. She introduces herself as Notifi's assistant, and she hands off to a person when a call needs one.
What happens when Iris cannot handle something?
She escalates. Iris is designed to know the edge of what she should decide, and calls that need a human get routed to one with the full context attached.
Does Iris work on channels other than phone?
Yes. Phone, text, email, web chat and online booking, with the conversation staying connected when a customer moves between them.
How is this different from an answering service?
An answering service takes a message. Iris books the job, updates dispatch, confirms the customer and briefs the technician, because she is inside the system that does the work rather than sitting next to it.
How long before Iris is answering our calls?
Most companies are live in four weeks, including configuring Iris to your services, pricing, service areas and operating rules.
Hear Iris handle a real call
Book a demo and we will run Iris against the kind of calls your business actually gets.