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For residential home service companies

Residential field service software

Every call answered, every job booked, every estimate worked.

Residential demand is inbound, impatient and mostly outside office hours. Notifi answers all of it, books into a day you can deliver, and keeps the memberships and unsold estimates moving.

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Iris · booked 9:41 PM
No heat · 12 Sorrel Way
On-call · tonightConfirmed
Home service companies running on Notifi
AquaDryBill Glick PaintingKincy's Home RepairNorthlake LandscapesPersonal Touch House Cleaning
Backed byERA
Three views, one system

Service, replacement and memberships are three different motions

A no-heat call at nine at night, a nine-thousand-dollar replacement decision and a maintenance plan renewal are sold, scheduled and measured completely differently.

Service work is decided by who picks up

A homeowner with no heat is working down a list. There is no loyalty at that moment, only availability, and everything else in a residential business follows from whether somebody answered.

24/7 answeringPhone, text, web chat and online booking answered at any hour, all at once.
Emergency triageHow urgent it actually is, established on the call rather than at dispatch.
Real appointment windowsOffered from genuine remaining capacity so the promise holds.
DispatchThe right technician on the right job, not just the first one free.
Property and equipment historyWhat is installed, what was done and what was declined.
Mobile appThe whole job in the technician’s hand, offline capable.
Payment on siteInvoice built from the work and the card taken at the door.
Review requestsSent at the moment the customer is happiest.
The whole platform

Everything a residential business runs on, in one system

Scheduling, dispatch, the mobile app, GPS tracking, the price book, estimates, job costing, invoicing, payments and reporting on one customer record.

Front office
CRM and customer historyEvery customer, property, residential job, call recording, message and estimate on one record, so nobody starts a conversation from nothing.
Call tracking and attributionWhich marketing spend produced which booked job, tracked from the call through to the invoice.
Customer portalHomeowners view appointments, approve estimates, pay invoices and see their service history without calling.
Reviews and follow-upReview requests sent at close-out, and unsold estimates re-engaged rather than left to go cold.
In the field
Technician mobile appThe whole job in the technician's hand: history, equipment, checklists, photos, forms, estimates and payment, offline capable.
GPS and technician trackingLive technician location and travel time, so dispatch can see the day rather than phone around for it.
Job history on the propertyEquipment, past work, photos and declined recommendations held on the address rather than the job.
Price bookYour pricing, your margins, presented as good-better-best options on the tablet instead of worked out on a notepad.
Sales and money
Estimates and proposalsMulti-option proposals with financing, built on site and converted to a job the moment the customer accepts.
Invoicing and paymentsInvoice built from the work performed, card taken at the door, deposits and progress billing where the work needs it.
Job costingLabour, materials and overhead against every residential job, so you know which work actually makes money.
Accounting syncQuickBooks and other accounting systems kept in step, so the office is not entering the same job twice.
Running the business
Scheduling and dispatchThe engine reads skills, capacity and the whole board to place a job, then re-solves the day when one runs long.
Reporting and dashboardsRevenue, conversion, capacity, response times and technician performance in one view, not eight exports.
Purchase ordersMaterials ordered against the job, received against the PO and costed back to the work.
Time on the jobJob time and travel captured from the mobile app, so what a job actually took is on the record.
After hours

Most residential demand arrives when nobody is at a desk

Plot a residential book by hour and the shape is always the same. A morning peak, a long afternoon, and a second peak in the evening after people get home and notice the problem.

Office hours cover the flat middle. The peaks, and the entire night, are where the emergency work and the highest-intent callers are, and they are answered by whoever picks up.

Iris answers at any hour, qualifies the job, books it into what tomorrow can genuinely hold and confirms the window, so the evening peak stops being lost volume.

Residential enquiries by hour of the day12a6a12p6p11pOffice hoursEverything else, which is most of it
Questions

Residential, answered

What is residential field service software?

Software that runs a residential home service business end to end: answering and booking, dispatch, equipment history, estimates, memberships, invoicing and payment. Notifi does that with an AI operator answering every call, including outside office hours.

How does Notifi handle after-hours calls?

Iris answers 24/7, qualifies whether it is an emergency, books into real capacity and confirms the window with the homeowner.

Can it manage maintenance memberships?

Yes, including due visits, renewals and card expiry, so recurring revenue does not erode through administration.

Does it support financing on estimates?

Yes. Multi-option proposals with financing are built and presented on site.

What happens to estimates that do not close?

They are re-engaged automatically rather than depending on somebody remembering in a busy week.

Is there a mobile app?

Yes, with property and equipment history, checklists, photos, the price book, estimates and payment, and it works offline.

Can customers book online?

Yes, and online bookings land in the same real capacity as everything else.

Is anything sold as an add-on?

No. Notifi is one platform with no add-on modules.

How long does implementation take?

Four weeks including data migration and training.

Does it work with QuickBooks?

Yes, invoices, payments and customer records sync.

Other solutions

Structured differently?

CommercialEnterpriseFranchisePrivate equity

See it against your own call log

Bring a month of calls and we will show you what was missed and what Notifi would have booked.

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Residential home service companies