Stuck? You will not be for long
Support from people who know field service operations, included rather than sold as a tier.
Onboarding does not end at go-live. The first few weeks after switching are when the real questions arrive, and that is exactly when somebody is there for them.
What you get when something is not working
Support is staffed by people who know field service operations, not a script. You will not be explaining what a dispatch board is.
Onboarding does not end at go-live. The first weeks are when questions actually arrive, and somebody is there for them.
If something is confusing enough to need a support ticket, that is usually a product problem rather than a training problem.
Support, answered
How do I get help?
Existing customers can reach the team from inside Notifi, or use the contact page. If it is urgent and operational, say so and it gets picked up accordingly.
Is support included?
Yes. Support is part of the platform rather than a paid tier, and so are onboarding, data migration and training.
What if we need help during onboarding?
Onboarding is guided. Data migration, configuration of your services and pricing, and training your team are all done with you rather than handed over as a task list.
Do you help after we go live?
Yes, and the first few weeks matter most. We stay close through the switchover rather than disappearing at handover.
Not a customer yet?
See Notifi run against a real week of your own calls and jobs.