The system remembers every unit
Model, serial, age, history and every declined recommendation, held on the property rather than the job.
The most valuable sentence in field service is "we quoted this last June." It only exists if the equipment record survives the technician, the job and the season, which is exactly what Notifi makes it do.
The money is in what the last technician wrote down
A fourteen-year-old condenser with a failing fan motor is a replacement conversation, but only if somebody knows the motor was flagged and declined in June. In most shops that knowledge drives home in the technician’s van.
In Notifi the record sits on the property. Whoever turns up next opens the door already knowing the unit, its history and what was recommended last time.
Iris reads the same records when she answers, so a customer with a unit on file is recognised on the first ring.
Equipment records, in detail
Equipment records, answered
Why does equipment live on the property instead of the job?
Because units outlive jobs and technicians. Holding the record against the address means the history is still there in five years, whoever visits.
Does it track declined recommendations?
Yes, and that is the point. A quote declined in June is the opening of next season’s conversation rather than a forgotten note.
Does it work for commercial sites with many assets?
Yes. Each site carries its own register, and each unit its own record, history and warranty position.
Can technicians see the history in the field?
Yes. The mobile app opens the property with every unit, past job and recommendation attached.
Does Iris use these records?
Yes. When a customer calls about a unit on file, she already knows its age and history, which changes what she can offer.
Is this included?
Yes. Equipment records are part of the customer record, not a module.
Everything runs on the same record
See it on your own operation
Bring a real week of calls and jobs and we will run Notifi against them.